Refund & Return
At KISSO Matcha, customer satisfaction is our priority. Since our products are consumable food items, we follow strict hygiene and food safety guidelines.
Returns
Due to the nature of food products, we do not accept returns once an order has been delivered.
Refunds
Refunds will only be issued under the following circumstances:
- Wrong product delivered
- Damaged product received
- Product leaked during transit
- Product expired upon delivery
Claims must be raised within 48 hours of delivery.
Please email:
- Order Number
- Images of the package
- Images of the product
- Unboxing video (recommended)
Email:
Cancellation
Orders can only be cancelled before dispatch.
Once shipped, cancellation requests cannot be accepted.
Refund Timeline
Approved refunds are processed within 5–7 business days to the original payment method.